Frequently Asked Questions

Step 1: Get Email:

• Check your Email to find the estimate and job number.  
  • The job number is referenced in the subject line and the top line of the Email; it will start with a P or W.  
• Click "View & Book Your Estimate" to go to the estimate booking portal.

Step 2: Find My Estimate

• Enter the job ID # and zip code, phone number, or email address to view the estimate. 
• Click "Find My Estimate".

Step 3: Continue to Online Booking

• After reviewing the estimate
• Click "Continue to Online Booking".

Step 4a: Paying Party Details 

• To begin, add the name, contact information, and billing address of the paying party. 
  • The paying party is legally responsible for the shipment. 
• After the paying party's details are entered, Click "Next". 

Step 4b. Pick Up Party Details 

• Add the pickup location's address and the party's contact information responsible for coordinating the pickup. 
• Click "Next". 

Step 4c. Delivery Party Details 

• Add the delivery location's address and the party's contact information responsible for coordinating the delivery. 
• Click "Next". 

Step 4d. Review Customer Details  

• Review and confirm your shipment's pickup, delivery, and payment details.
• Click "Estimate & Terms". 

Step 5. Estimate & Service Level 

• Review the Estimate & Service Level, including the selected delivery method. 
• ✅Check the Service Level Agreement.
• Review the Key Terms of Service.
• ✅Check that the Key Terms of Service have been read and reviewed. 
• 🖋️ Sign and Click "Accept Estimate & Service Level."

Step 6: Terms & Conditions

• Review that the estimate's Terms and Conditions.
• ✅Check that the estimate's Terms and Conditions have been read and acknowledged.
• 🖋️ Sign and Click "Accept Terms and Conditions". 

Step 7: About Full Coverage Insurance  

• Insurance coverage is optional. 
• Completing all of Step 7 is required regardless of deductible option as the item's value influences the packing process and ensures your goods are shipped safely.
• The insurance cost is determined based on the deductible you select and whether your shipment is domestic or international.
• Ship Smart has a loss and damage rate below 2%. Still, accidents can happen with any mover, so we offer complete replacement policies. 
• At a minimum, our standard pack protocol is to bubble-wrap and cardboard-box the furniture items. Then safely banded and secured to shipping pallets. 
• We offer custom full wood crating options for high-value, fragile, and delicate items. 

Step 7a: Insurance Inventory

• Get started by adding the items' description, quantity, and value. The insurance inventory will automatically be filled in by clicking add item using the inventory the estimate was based. 
• To move through the list, Click "Add Item".  
  • Repeat this step until the complete inventory list is added.
• Take this opportunity to ensure the item's description and quantity are accurately represented in the inventory.

Note: The final cost is based on the actual inventory picked up, packing services, corresponding packed weight, dimensions, insurance, and delivery service level.

Step 7b: Insurance Coverage For Boxes & Like Items

• To add multiples of the same items (e.g., boxes), include a description of the items, quantity, and the value of a single item. 
  • Description: Medium Boxes
  • Quantity: 10 
  • Value: $100 (per box) 
  • Total Value: $1000
  
  
  • Example:
• Like items should be separated by value, not description. If one box has higher valued items packed inside it than others, list it separately. 

Step 7c: Insurance Inventory Review

• Review the insurance inventory and Add Items or Edit the inventory if needed. If not, Click "Finished, Show Insurance Options". 

Note: Click Edit or Add Item to update the Insurance Inventory.

Step 7d: Choose Insurance Deductible

• Select a deductible. 
  • To qualify for insurance, the total declared value of your goods must be greater than $1000.
    • There are four deductible options:
      • $100.00 Deductible
        • $30.00 cost per $1,000 declared value 
      • $250.00 Deductible
        • $25.00 cost per $1,000 declared value
      • $500.00 Deductible
        • $20.00 cost per $1,000 declared value
• After selecting a deductible, Click "Next Step".

Step 7f. Insurance Review Terms & Conditions 

• Review the insurance terms and conditions service level, including additional Ship Smart Terms and Conditions. 
• Enter the name of the insured. This is the person the insurance company would pay in the unlikely event of damage. 
• ✅Check the insurance Liability Terms and Conditions. 
• 🖋️ Sign and Click "I Accept."   

Step 8: Payment Details 

• Enter the name and billing address of the Paying Party. This information must be the same as that entered in Step 4a. 
• ✅Check the authorize Ship Smart to charge the amount shown in the Total Amount to Authorize. A minimum cancellation fee of $75 will be applied in the event of cancellation. 
• 🖋️ Sign and Click "Submit."  

Note: Only Visa, Mastercard, and Discover are accepted forms of payment. American Express, Check, or Cash are not accepted.

Step 7: About Full Coverage Insurance  

• Insurance coverage is optional. 
• Completing all of Step 7 is required regardless of the deductible option, as the item's value influences the packing process and ensures your goods are shipped safely.
• The insurance cost is determined based on your select deductible and whether your shipment is domestic or international.
• Ship Smart has a loss and damage rate below 2%. Still, accidents can happen with any mover, so we offer complete replacement policies. 
• Our standard pack protocol is to bubble-wrap the furniture items, then safely band and secure them in cardboard boxes to shipping pallets. 
• We offer custom full wood crating options for high-value, fragile, and delicate items. 

Step 7a: Insurance Inventory

• Get started by adding the items' description, quantity, and value. The insurance inventory will automatically be filled in by clicking add item using the inventory the estimate was based. 
• To move through the list, Click "Add Item".  
  • Repeat this step until the complete inventory list is added.
• Take this opportunity to ensure the item's description and quantity are accurately represented in the inventory.

Note: The final cost is based on the actual inventory picked up, packing services, corresponding packed weight, dimensions, insurance, and delivery service level.

Step 7b: Insurance Coverage For Boxes & Like Items

• To add multiples of the same items (e.g., boxes), include a description of the items, quantity, and the value of a single item. 
  • Description: Medium Boxes
  • Quantity: 10 
  • Value: $100 (per box) 
  • Total Value: $1000
  
  
  • Example:
• Like items should be separated by value, not description. If one box has higher valued items packed inside it than others, list it separately. 

Step 7c: Insurance Inventory Review

• Review the insurance inventory and Add Items or Edit the inventory if needed. If not, Click "Finished, Show Insurance Options". 

Note: Click Edit or Add Item to update the Insurance Inventory.

Step 7d: Choose Insurance Deductible

• Select a deductible. 
  • To qualify for insurance, the total declared value of your goods must be greater than $1000.
    • There are three deductible options:
      • $100.00 Deductible
        • $30.00 cost per $1,000 declared value 
      • $250.00 Deductible
        • $25.00 cost per $1,000 declared value
      • $500.00 Deductible
        • $20.00 cost per $1,000 declared value
• After selecting a deductible, Click "Next Step".

Step 7f. Insurance Review Terms & Conditions 

• Review the insurance terms and conditions service level, including additional Ship Smart Terms and Conditions 
• Enter the name of the insured. This is the person the insurance company would pay in the unlikely event of damage. 
• ✅Check the insurance Liability Terms and Conditions. 
• 🖋️ Sign and Click "I Accept."   

• For the safety of our team members and all of our customer's belongings, below is a list of goods we cannot move:
  • 💧Open Liquids (including cleaning supplies)
  • 🥡 Perishable Food
  • 🪴 Live plants
  • 🍷 Alcohol (including beer, wine, liquor)
  • 👃 Goods that emit smells or fumes
  • 💊 Illegal or controlled substances
  • 🐕 Live animals
  • 🔫 Firearms, guns, or ammunition
  • 🔥 Flammable or combustible materials (no gasses, explosives, or asbestos)
  • ☢️ Hazardous materials (radioactive, chemical, or biological wastes)
  • 🏎️Vehicles (boats, cars, riding lawnmowers)
  • ☠️ Human remains
  • 🐜 Goods that show signs of infestation or are at a location with signs of infestation (insects, rodents, mold)
  • 🏋️

• Insurance is available for an additional cost. There are several policies available with varying premiums.
  • To qualify for insurance, the total declared value of your goods must be greater than $1000. There are three deductible options: 
    • 1. $100.00 Deductible, $30.00 per $1,000 declared value.
    • 2. $250.00 Deductible, $25.00 per $1,000 declared value.
    • 3. $500.00 Deductible, $20.00 per $1,000 declared value.

Yes, every flight of stairs (between 7-10 steps) costs an additional $100. Elevators cost an additional flat fee of $100. 

While you pack and prepare for the move, we understand that your inventory may change, and that's okay. Our movers will create an on-site inventory list at the time of the pickup, and your final cost will be based on this inventory. You can also update the estimate by emailing our customer service team through LiveChat,  CustomerService@ShipSmart.com, or 1-800-554-5574 Ext 300 with your updated list.

• Call us at 1-866-333-7839 for an estimate. Our small move experts are available Monday through Friday from 6:00 AM to 6:00 PM PST and Saturday from 9:00 AM to 3:00 PM PST.
• Our online moving estimator is available for estimates 24/7.
• All estimates are reviewed by a sales team member and emailed within 12-24 hours.

• Small moves are any collection of goods that weigh under 2000 lbs. Loads that are more than 2000 lbs. are considered large moves. But the small moves are right up our alley.
• Some examples of small moves:
  • Sending a few items to a friend or family member.
  • Moving a small office, store, or shop
  • Moving to a college or university.
  • Moving a few pieces of furniture and some boxes internationally.
  • Helping your parents move to an assisted living facility.
  • Estate moves

• Before a pickup can be scheduled, the estimate booking portal must be completed. The estimate booking portal will be sent to your email within 24 business hours of the request; if it has not been received, please get in touch with us at LiveChat, CustomerService@ShipSmart.com, 1-800-554-5574 Ext 300 
• When we receive notification of the completed estimate portal, our warehouse manager will call the pickup contact directly within 72 hours to schedule a pickup appointment. All pickup appointments are two to four-hour windows and are scheduled between Monday through Friday. Some locations offer Saturday pickups, but this may incur an additional charge. 

• Yes, we are licensed, bonded, and insured. 
• MC License # MC-381032
• DOT License # 2226241

• We handle loads that are too large for traditional parcel services like FedEx and UPS. No matter how small the pieces are, we can ship them for you at a fair price. So you've come to the right place if you want to ship just one piece, two pieces, or a whole set of furniture.
  • We have experience shipping items like:
  • Living room sets – couches, ottomans, end tables, and TV stands
  • Dining room sets – tables, chairs, china cabinets, and hutches
  • Bedroom sets – beds, dressers, nightstands, and mattress sets
  • Office furniture – desks, bookcases, and cabinets
  • Antiques 
  • Electronics 
  • Art
  • Boxes 

• Our deferred service includes our local area warehouse picking up the goods from the residence or business’s first floor. Blanket-wrapping the goods and bringing them back to the warehouse. From there, they are custom-boxed, shrink-wrapped, and palatalized. The shipment will be traveling to the delivery location by a freight carrier, with other shipments moving in the same direction. 
• It takes about 3-4 weeks from pickup to delivery, with pickup occurring 1-3 business days after booking. In many cases, we can pick up your shipment the next day. The final cost of the shipment is based on the actual inventory picked up, corresponding packed weight, shipping service level, and delivery service.

Learn more about the process in detail.