Testimonials and Reviews

Great customer service Great customer service. All companies used by ShipSmart did a good job. Great communication throughout the process.

From start to finish ShipSmart impressed me with their customer service, whether by phone, text, or in person. I had only one week to move my mother’s possessions from her apartment into a long-term care facility, which meant extreme downsizing. Further complicating matters was that she lives in Canada (Toronto) and I wanted to make sure that some family heirlooms remained in the family and delivered to where I lived in the USA (Tampa). I did stress about how to get them down to the US, as I flew up to Toronto and was without a vehicle while there. The people I interacted with at ShipSmart were so accommodating and helpful, as I am not the most technologically savvy and an international shipment further complicated matters, what with customs declarations, etc. When the shipment arrived to my home, the packing was done with such care; I could tell that much thought went into how best to transport the furniture without inflicting any damage. I am most pleased to have used them and would definitely recommend their company and services.

Friendly, knowledgable, efficient people. Good price on my shipment.

This was the right choice moving 500 books from Arizona to North Carolina for a good price. Everything went very smoothly and all the books arrived safely in our Center. I strongly recommend the company for large or heavy shipments

Would definitely use their services again! Once the ball got rolling the service was excellent! Everything happened according to how it was explained from pickup to delivery! The cross country delivery even happened ahead of schedule. Would definitely use their services again. This particular service was to ship a bed.

This review reflects an initially frustrating experience that was ultimately resolved with clear communication and dedicated customer service.We shipped five items using Ship Smart's white-glove service.Initially, we received an estimate, and my sister sent the five items. However, after shipping, we were informed of a significant price increase due to the option of crating. This unexpected adjustment felt unfair and left me questioning the transparency of the process.Despite our dissatisfaction, we decided to proceed. The items arrived in excellent condition, and the moving company outsourced by Ship Smart handled the delivery well. However, upon arrival, the movers informed me that the white-glove service did not include assembly. While they generously offered to assemble the items for free, I declined, as it was not part of what we paid for. This was disappointing, as I expected assembly to be included given the premium price of the white-glove service.Ship Smart’s customer service team, however, made a significant effort to address the issue. Ana Mayer, the agent who handled our concerns, provided an excellent explanation of the miscommunication and worked diligently to resolve the matter. Her professionalism and clear communication went above and beyond, ensuring the situation was clarified to my satisfaction. Her help was critical in salvaging an otherwise frustrating experience, and I truly appreciate the effort she put into resolving our concerns.

Ship Smart was extremely responsive. Their pricing was clear and fair. Everyone I dealt with along the line kept their word. When I needed the chair picked up sooner than they had offered, they easily found a date and time that worked for me. I also had them crate my chair for protection and it arrived safe and sound

Perfect for my needs of partial load Ship Smart was perfect for my needs of shipping a partial load cross-country. Very personal service unlike the big shippers. I also had to add in an additional piece of furniture after the packers had left. They were very responsive and accommodating.

The Smart Ship team helped me ship antique Cannon The Smart Ship team helped me ship an antique Cannon! The project required residential pick up and delivery from New Jersey to Washington state. I was really pleased with the entire project especially the frequent communication all the way. Packaging, shipment tracking and delivery were excellent. I will ask Smart Ship to help with any special projects in the future.

Fine china arrived in great shape.!Ship Smart people asked enough questions to accurately prepare for the shipment. I wasn't sure the packing was adequate for fine china, but the packers explained how it would be transported and I trusted them. Everything arrived in excellent shape, and ahead of the time they thought it might take. We were very pleased.

Super small load service Prompt friendly and helpful service. Small load that I never had experience preparing. They priced, packed, picked up and delivered with very good communication.

Buffet from Canada This was my first time in dealing with a packing/shipping company to pickup and deliver a piece of antique furniture (a buffet table) from Vancouver to NE Connecticut. The person we purchased the furniture from in Vancouver recommended your company. The communication was easy and uncomplicated. I was given clear instructions of what was required of me in order to pickup the piece, pack it, the customs forms Ineeded to complete and an update on the delivery at every step of the way. When it came time to set up the delivery, that was easy as well. The driver who unloaded the crate was very friendly and dropped it off as close to the porch as possible on the driveway.When we unboxed the crate, we could tell that extra care was taken by the way the furniture was carefully packed. There was a mirror which we were afraid it might break and the way the crate was packed, there was no way the mirror would get damaged.The estimate was probably more than the price we paid for the furniture but it was worth paying someone who took special care of it and we're glad we did. It was well worth it to us for peace of mind.Thank you again.P.S. I can't remember the date of delivery but I think it was in April.

On time; On time; Friendly and hardworking They got the job done right. They did a great job from end to end!

Service excellence Your company is amazing! From my very first interaction on the phone with your service rep the awesome experience began. Fast, efficient, friendly, seamless service. Had to move my senior parents from NY to my home in VA and arrangements needed to be made during a one week visit to help my mom care for my dad who had a serious fall. I was put in contact with your company, boxes picked up, all within the same week of my visit. The excellent service experience continued when I was contacted to arrange for my boxes to be delivered to their new home. The delivery staff were all great!!! I cannot thank your company enough for making a stressful situation very easy. Thank you, thank you, thank you from the bottom of my heart. What you do day in and day out is so very much appreciated.

Excellent experience all around. Efficient, professional, courteous service. I was kept informed all throughout the process & my delivery was smooth & easy. Highly recommended.

Pompt & helpful; smaller shipment, great fit All of your customer service folks were prompt and helpful as my antiques traveled from our home in AZ to my nephew's new home in Wisconsin. Everything was well wrapped and arrived together & undamaged. They followed up with him as it arrived and I was always kept in the 'loop.' You were referred to us by a large moving company for whom my shipment was too small.

The best delivery service ever!! From the start, everything went great. I was so apprehensive about getting this family heirloom shipped across the country. I even had to change the pickup location. Even with all of the particulars involved, all went smoothly. The delivery guys were super nice and communicative delivering during rush hour. I would recommend your service to everyone!

Great moving experience Scheduling is easy and forthright with no hidden fees. Movers arrived on time and worked diligently and efficiently while taking excellent care while handling items. Excellent communication regarding the shipment while in transit. Delivery to destination completed safely and in a timely manner. They make moving a breeze!

I had a small shipment (2 antique tables and some assorted antique items) that Ship Smart shipped for me from California to the East Coast. They were highly professional, easy to work with and personable as well. Very easy process and great people to work with. Highly recommend them.

Employees here are so nice and easy to work with. They answered all of my questions without hesitation. Great service from start to finish.

Antiques arrived safely I needed to ship a couple of pieces of family furniture to my son across the country. He lives in an apartment in the city by himself. So he doesn't have a lot of help, flexibility, or space, etc. Ship Smart A. Wrapped the pieces SO WELL. No damage. Arrived ON TIME. My son's landlord had no complaints. On my side, it cost what it cost, you picked up when you said you would. NO SURPISES>

My new patio furniture was picked up in a timely manner in PA and then palletized and shipped to So Cal. All pieces arrived in perfect condition due to the super wrap and pack done at the main facility. I would use Ship Smart again and was thankful for the shipment to arrive when it did because I was actually there to receive it. :)

Great Service ShipSmart was fantastic. I tried for several weeks to identify a moving company to move some of my mother's belongings from a storage unit in Colorado to my home in Michigan after she passed away. I needed to move two chairs, a side table and some boxes. It was impossible to find a company that would manage a "small move" like this and also impossible to find a company to move bulky items such as small furniture. ShipSmart came and picked up the items, packaged them carefully and we selected a mutually agreeable date for delivery. It arrived on time. I appreciate that I can keep some of my mother's treasures.

Everything was done well, from picking up the items to be shipped, preparation for shipping, and delivery. Best of all, every item was in perfect condition with not even a scratch. Several items had hard to replace glass, but these came through in perfect shape. I'd recommend you guys again, especially for a pick up where the customer lives in a different town than the items to be picked up. You guys do great work!

Ship Smart made what we thought would be a complicated shipping process so very easy. From my first contact, they have been professional, helpful and patient with us. Everyone we have worked with is wonderful. I will definitely use them again for any type of shipping needs.

Great Company. Extremely good communication from the first to the final contact. Employees at both ends were professional, informative and pleasant. My table arrived in perfect condition and the fellows at the destination brought it inside and placed it for me. They even showed me how to contact them or make a claim if I found an issue after the delivery -- I did not. Yippee!

Amazing customer care and service ! The genuine desire to make the customer …me:) happy was off the charts. Ana followed up on everything and understood my urgency to get my shipment asap! I can’t remember the last time I had such amazing customer service.

I was extremely satisfied with every aspect of Ship Smart. Rosa was excellent. Clearly explained the services, timing and cost. She kept me apprised on pick up timing. The desk was picked up on time, shipped in the time expected and arrived extremely well wrapped and unmarked. My highest praise to the whole organization.

The people that came to my home to wrap up my family cabinet,It was an heirloom for my sister in Colorado. They did a tremendous wonderful job very courteous very personal very nice to young man.

SO many great things to say about Ship Smart! The team I worked with was responsive, courteous, knowledgeable and professional. They had great attention to detail and follow-up. Their subcontractor who picked up and packaged my large elliptical trainer was right on time and got the job done. The delivery to my daughter went flawlessly. The team provided great communication from start to finish so I never had to worry.

Great Experience! Zero complaints! Everything arrived safely. The delivery process was transparent. I was never left wondering where my stuff was. Everything went where it was supposed to go (there were multiple shipments to multiple locations). The guys who delivered to Austin were awesome (I wasn't in FL for shipment and I wasn't in Denver). Everyone has been pleasant and helpful. And, the price was reasonable. I've got zero complaints!!

Very professional and competent. Available on short notice.Expert packers.Excellent communication.Fantastic!!!

The people I talked with were so nice and helpful. The 2 men who came to my house to pick up the antique cash register I was sending from Califiornia to Pennsylvania were so very nice and helpful. I watched them wrap it and carry it out and they did a great job. It arrived @ my cousins house in perfect condition and he was very happy as was I!

Great employees made my experience with Ship Smart so positive. Lyndsi King started the logistics process with kindness, humor and a deep regard for my needs. Jasper McQugh then followed up in the same manner to ensure shipping needs were met. Unfortunately, I did not make note of the names of the two gentlemen that came to the house, but their focus, care and attention around packaging to ensure all items to be shipped was remarkable, and so greatly appreciated. They packed each item with such care to ensure shipping to Hawaii, and North Carolina, from California, went without a chip or break.Thank you all very much, Cynthia

Thanks for a job well done. I was very impressed with my recent experience with Ship Smart. I had several fragile antique pieces, (family heirlooms), that needed to be shipped from IL to TX. There were misc boxes as well. The pick up, wrapping, and delivery were beyond expectation. Everything I have unwrapped thusfar is in excellent condition, without a scratch. My sincere thanks to your company for taking such good care of our family's things, as if they were your own. I will recommend Ship Smart in the future! The communication was great as well. Thank you to all involved, you have a fan!

Scottsdale to Chicagoland, no problems We scheduled our pick up in Scottsdale, AZ a few weeks ahead for early May. A master bedroom set, twin beds, and some artwork. Packers arrived on time to pick up. I bubble and box packed the artwork, they wrapped everything else. After it was taken to the warehouseand weighed, our estimate was increased by about a third. Fortunately we still felt the price was fair. Our shipment was on a truck within 2 weeks, and delivery was arranged by the local warehouse at my convenience. The process was seamless. Nothing was damaged. Communication in AZ and and IL was excellent, I always had someone to talk to. We paid extra for inside delivery, worth every penny as we are seniors. Very pleased, thank you Shipsmart!

Professional and economical - Value for money Team was fantastic. The handled my small shipment with the upmost care and it was far less expensive than the quotes I received from the Van lines. It felt far more secure and professional that the sites that send you bids. Best yet was the total bill was less then estimated. I highly recommend!

Phenomenal - from Start to Finish! Really just exceptional customer service! There were some issues with the shipment, and they did everything in their power (and then some!) to make it right. Prompt replies, easy to get a hold of, and understanding through it all. Beyond great. Well done Ship Smart!

Amazing Customer Service They did what they said they would. They kept me comfortable during the entire process, including status updates on my shipment. I’ve moved MANY times and this was seamless.

Excellent and trustworthy shipping agency Excellent experience. Picked up my boxed items in a timely manner. Handled all items with great care. Packaging (on pallet) was very well done, with extra padding. Great customer support and help in filling out all forms (for cross border shipping which would have been a nightmare except for Ship Smart's assisstance). Not a single problem with border crossing either. No problems obtaining my items and had timely notification of shipping routes and time of delivery. Delivery in my home town was perfect, no damage. No extra charges or hidden costs, period. It is important for all customers to accurately count, weigh and measure boxes/items so that the cost quoted by Ship Smart can be right on, do not guestimate this part!

From getting a quote, to the pickup and delivery, it was a seamless process. Every person who assisted me was professional and pleasant, and extremely helpful. I am very pleased with my experience with ShipSmart!

Moving Experience Last time was my third time I used Ship Smart Inc. We had a great experience every time. They are on time, professional and courteous. I believe they are one of the few moving companies who pick and deliver on time. Highly recommended!

I trust Ship Smart I recently shipped some household goods across the country. I’ve used shippers before but this move was smaller and Ship Smart was recommended. In a rating from 1 to 10 I’d give them a 15 !In previous moves the packing was haphazard and there was always some damage. Ship Smart’s packaging and handling were top notch - on time, good phone contact, good price and no damage ! A home run.On a personal note - the shipment was precious cargo. My 36 year old son passed away in New Mexico and his brother and I packed the remnants of his life and shipped them to our home in Virginia - very personal. It was a great relief that all of his precious memories were protected in the move.Thanks Ship Smart !!!!

I have never had a poor experience with Ship Smart. The entire staff is efficient and easy to work with. Our customers we set up with them have all been extremely pleased. I will recommend them over & over to any of our clients that would benefit from their services.

ShipSmart is Soooo Helpful!!! I tell you, I couldn’t be happier! I didn’t know where to begin to get my granddaughters things from Canada to Georgia. I was given the name of Ship Smart…and you took it from there. You figured out how to manage a ‘not too large’ shipment…picked it up at a storage unit in Canada and it arrived at my granddaughter’s house… just perfectly! Thank you!

SUPER IMPRESSED !! A trusted moving company recommended me to Ship Smart for my moving services from Houston TX to Phoenix AZ. They picked up all of my things from Houston and packed it on 2 pallets according to the weight of each box. They built a crate around the boxes and wrapped it a bunch of times with padding and extra security! We had a 65 in TV and a 50 in TV and about 30 boxes... NOT ONE THING WAS BROKEN OR DAMAGED!!! Me and my wife are soooo impressed with everything. They answered every question as I was super nervous getting my whole life shipped from one state to another... I recommend Ship Smart to anyone I know. 10 out of 10!!!!

Very prompt on schedule Very prompt on schedule. Professional. Expedient. Courteous.

Excellent Communication! Great communication and working to schedule the drop-off and pick-ups. Our furniture was securely packaged and was delivered with care!